Tuan M Nguyen

NAB Contact Center

• My primary responsibility is to ensure the quality of backend microservices supporting NAB’s call center operations.
• Utilize automation tools to optimize the testing process, ensuring system stability and compliance with user requirements.
• Set up a test framework from scratch, including tool selection, architecture design, and implementing automated test suites for scalable and maintainable testing.
• Work with various testing tools, including:
  • API Testing: Implemented data-driven testing using Java and JavaScript.
  • UI Testing: Automated UI tests using Selenium.
  • Test Data Preparation: Used JavaScript scripts for generating and managing test data.
  • Database Testing: Developed test data scripts for DynamoDB and PostgreSQL.
  • Performance Testing: Conducted load and stress testing with K6.
• Create detailed test plans, defining strategy, scope, objectives, and risk assessments.
• Ensure stability, security, and accuracy of core banking operations, including transactions and customer interactions.
• Determine suitable testing types, such as functional testing, integration testing and performance testing.
• Conduct functional and non-functional testing on Contact Center features (e.g., API tests, call flow testing).
• Validate performance benchmarks and ensure system reliability under peak usage using the K6 library.
• Track and manage defects, ensuring timely reporting, follow-ups, and effective collaboration with development teams for resolution.
• Coordinate with key stakeholders such as development, project management, customer support, and business analysis teams to ensure product quality and achieve project goals.
• Participate in regular meetings, report test results to stakeholders, and propose quality improvement initiatives.
• Assign tasks, guide, and support team members in testing activities.
• Evaluate team performance and skills to foster professional development and improve overall efficiency.
• Train new team members on testing processes, contact center systems, and testing tools.

Pinsent Manson A product to generate and manage legal documents.

• Work as Test Lead.
• Implement Automation testing framework to support UI and API testing in BDD style
• Create the technical proposal, estimation plan, test strategy and test plan
• Create test cases based on client requirement
• Perform code review and manual test cases review
• Support juniors in adapting project technical stacks
• Train manual testers to work as automation test engineers

A product of Billing Solutions for Energy, Pay TV, Telecom industries.

• Work as an Automation Test Lead.
• Conduct a POC demo to prove the team competencies.
• Design and develop automation testing framework using Selenium and RestAssured.
• Work towards the solutions for problems in the design and development process.
• Implement automation scripts based on manual test cases.
• Implement automation testing report.

This project is to maintain and develop new features for a healthcare system.

• Support and overcome members’ obstacles.
• Monitor workload and work progress to meet the deadline.
• Review test cases, test results for members in teams.
• Conduct functional test, regression test, and system test.

Build a website based on NodeJS technology.

• Design frontend/WebUI using Bootstrap framework.
• Implement backend using NodeJS technology.
• Design/implement database based on MongoDB.

Working on Zimbra Mail, an email collaboration for enterprise customers based on LINUX.

• Design and build network infrastructure to set up mail servers.
• Install, deploy, maintain, and troubleshoot mail servers.
• Support customer needs, investigate root causes.
• Execute functional test, regression test.
• Modify and execute automation test suite.